You can expect the following standards of service from
Twin Group:
- A thorough induction programme
- A caring and welcoming place to study
- An opportunity to discuss any previous learning and skills you
acquired before joining us
- High quality teaching and facilities
- Access to a variety of suitable resources (e.g. textbooks,
videos and worksheets)
- Regular meetings to discuss your progress and objectives
- Specific support when required
- Guidance, support and counselling if required
- A safe, healthy and supportive environment
- An environment free from harassment and discrimination
- An opportunity for you to discuss your views.
Customers are entitled to:
- Speak out for themselves and on behalf on others
- Have a say in what happens
- Impartial information and advice
- Learn in ways that meet their needs
- Be treated as individuals and with respect
- Good access and support
- Have clear information that can be understood
- Appropriate resources and environments that meet their
needs
- Good tuition and learning support
- Learn in a safe place
- Be actively involved
- Make compliments and complaints.
In return, Twin Group expects you to:
- Maintain good attendance and punctuality
- Make a positive commitment and contribution to your own
learning and Development
- Participate fully in review and training sessions
- Attend all appointments and visits as agreed, and contact us
immediately if you cannot keep an appointment
- Complete all Distance Learning activities, project work and
assignments as agreed
- Behave in a way that does not offend others, is not
discriminatory, and shows consideration and respect to all staff
and colleagues
- Respect the learning environment and facilities including
equipment and learning resources
- Comply with the Health & Safety at Work Act
- Notify us if your circumstances change.