- Internal objectives > Commitment to
continuous improvement and raising standards
- External frameworks > Raising
standards, value for money, inspections
- Personal performance > Encouraging
every member of staff to be constructive, self-analytical and
involved in continuous improvement
Twin's Quality Assurance system is based on the following
procedures:
| Review type |
Standards |
Tools |
|
Course reviews
Area of learning reviews
|
- Common Inspection Framework
- Quality standards: (eg teaching and learning observation)
- Performance indicators (eg retention and achievement)
- Student Charter
- Employer's Charter
|
- Quality files
- Lesson observations
- Student surveys
- Log of compliments and complaints
- Self-assessment reports and development plans
- Internal verification
- External moderators
- Course audits
- Mid-year programme reviews
|
|
Service reviews
|
- Common Inspection Framework
- Service standards
- Quality kitemarks (eg IIP, Matrix)
- Student Charter
|
- Quality files
- Quality Assurance cycle
- Charter audit
- Student surveys
- Survey of staff views
- Log of compliments and complaints
- Self-assessment report and development plans
- Auditors
- Matrix accreditation
- Mid-year reviews
|
| Staff reviews |
- Performance
- Job description and role
|
- Staff review
- Personal development plan
- Personal record and achievement log
- Observations
- Twin residential training
|