Skilled staff are often the difference that makes a business really successful.
There is FREE help available to improve the literacy and numeracy skills of people working in hospitality. It will boost their confidence, improve their performance and lead to them winning new and repeat business for your company.
This can happen with minimum disruption to the working day as the course is exextremely extremely flexible. Talk to our Workforce Development team about your training needs and a suitable timetable. |
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Details
| Course: |
Work 4 Skills in Hospitality |
| Qualification: |
Certificate in Literacy/Numeracy Level 1 (City & Guilds) |
| Funding: |
Fully funded – FREE |
| Structure: |
Minimum 12 weeks, maximum 20 weeks, depending on agreed timetable |
| Location: |
Twin Lewisham HQ or your venue |
Why take this course?
- Get a recognised qualification
- Gain outstanding customer service skills
- Achieve excellent staff motivation and performance
- Increase profits
- Progress onto free NVQ qualifications with Train to Gain
What do trainees learn?
The course covers several comprehensive units, including::
- Literacy and/or numeracy in hospitality
- Customer service
- Food and drink service
- Telephone skills
- Health and safety essentials
- And much more …
Who is eligible?
| Age: |
16+ |
| Status: |
Employees working 8+ hours per week. All levels from assistants to managers. |
| Size: |
Hospitality businesses with up to 250 staff (SMEs, incl. franchises) |
| Location: |
Premises in Lewisham, Greenwich, Bromley, Croydon, Lambeth, Southwark or Wandsworth boroughs |
| Residence: |
Employees must be EU residents or living in the UK for at least 3 years |
How to apply
- Contact the Workforce Development team and book a visit to your site to discuss your training requirements
- You can also apply for this course online
Partners
Twin is pleased to provide this training programme in association with our partners:
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