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	Customer Service (Train to Gain)
	ILM Management NVQ 3 (Train to Gain)
	ILM Management NVQ 2 (Train to Gain)

Institute of Leadership & Management NVQ 3 Management (Train to Gain)

Improve skills and performance in supervisory and management roles
Gain a valuable business qualification – FREE to learner and employer
Help improve team objectives – quality outcomes, profits, teamwork
Increase self-worth, productivity, motivation and effectiveness
A negotiable employer contribution of no more than £500 per learner is required but this may be reduced subject to the number of learners provided by an organisation.

	Contact the Twin Training team to arrange a Training Needs Analysis at your workplace (free of charge)
	Candidates (or employer on their behalf) can also apply for the course online

Details

Course:	Management (Train to Gain)
Qualification:	Institute of Leadership & Management (ILM) NVQ Level 3 in Management 4 mandatory and 3 extra units of choice
Funding:	Funded by LSC through Train to Gain A minimum of 75% funding
Benefits:	Wage subsidy payments available
Structure:	By arrangement with Twin and your employer - Classroom sessions and individual tutorials - We offer daytime, evening and weekend sessions - From bi-monthly to monthly frequency - Total duration could be from 6 to 8 months, for example
Location:	Twin training centres across the South of England OR Your workplace for 10 or more learners

Why take this course?

Everyone benefits from up-skilling – employees, managers, team leaders, owners
It can be customised to your needs – when, where and for how long
No cost to learners and no, or very low, cost to employers
High quality, nationally recognised and assessed training programme and qualification

Who is eligible?

Age:	19+
Basic skills:	Minimum standards of literacy and numeracy required
Status:	Have an employment contract and National Insurance number Be employed in a supervisory or management role or about to move into one Not training on any other government-funded course
Qualification:	No prior Level 3 qualification
Residence:	Have been living in the EU for at least 3 years

What do trainees learn?

Following a free Training Needs Analysis visit at your site, we’ll devise an appropriate programme for your organisation. This will incorporate the mandatory and optional units selected.

Mandatory units

Manage your own resources and professional development
Provide leadership in your area of responsibility
Allocate and monitor the progress & quality of work in your area of responsibility
Health and Safety

A suggested programme could include:

Overview, Skillscan and Individual Learning Plans
How to manage your own resources and professional development
Providing leadership in your area of responsibility
Allocating and monitoring the progress and quality of work in your team
Meeting health and safety requirements relevant to your area
Managing a budget
Monitoring and solving customer service problems
Working with others to improve customer service

Extra unit options include:

Budget management
Customer service
Problem-handling
Teamwork skills
Planning for change
Recruiting and retaining a team
Project management
Encouraging innovation
Environmental impact

Assessment
NVQs are competence-based, so candidates should be able to demonstrate their abilities in a range of customer service-related tasks. Assessment is by observation, professional discussion and learners compiling and submitting a portfolio of evidence. Classroom sessions are typically for two hours and learners also benefit from individual tutorials.

How to apply

Contact the Twin Training team to arrange a Training Needs Analysis at your workplace (free of charge)
Candidates (or employer on their behalf) can also apply for the course online and the Training Team will get back to you very soon.

Partners
Twin is pleased to provide this training programme in association with our partners:

Train to Gain

Train to Gain is a government initiative funded through the Learning and Skills Council. It encourages all types of employer and their staff to value the benefits that learning and skills training bring.

Train to Gain is playing a vital role in tackling the nation’s skills gaps. To date, £1 billion has been made available and over 20,000 employees in 6,000 organisations have benefited already.

Whatever area you work in – could be a school, retailer, entrepreneur, a small or a large business, or other type of organisation - this is a unique chance to make the most of your potential. Take advantage of this top quality, customised training opportunity now.