MAXIMISE your retail potential with FREE workforce development programmes.
Staff within your organisation is the most valuable asset to develop your business. Hiring and keeping the right people is critical. Together with merchandise handling, store and shop displays, teamwork and customer service, this can be the difference between a successful business and one that fails. Twin employment and training would like to offer you a unique chance to improve your workforce skills and gain that competitive edge, with staff training and development for FREE. |
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| Course: |
Literacy
Numeracy
English for speakers of other languages (ESOL)
ICT and customer service on all courses |
| Qualification: |
City & Guilds Literacy Entry Levels 1,2 & 3
City & Guilds Numeracy Entry Levels 1,2 & 3
City & Guilds ESOL Entry Levels 1,2 & 3 |
| Funding: |
Fully funded |
| Duration: |
12 weeks |
| Schedule: |
3 hours a week |
| Location: |
Twin’s training centre in Lewisham or at your company |
Why take this course?
- Gain recognised qualifications
- Improve your retail sector skills
- Get one-to-one advice from Twin’s highly skilled Training, Careers & Guidance team
- Access to all Twin IT and Careers & Guidance resources
- Continue training on other Twins courses
- Fully understand of procedures relating to the Security sector Conflict management
What do trainees learn?
The course covers modules about:
- Providing excellent customer service
- How to maintain high service levels with the use of retail codes of practice
- How to solve problems and deal with complaints
- The legal rights of customers and organisations
Who is eligible?
| Organizations: |
Retail SMEs in SE London. |
| Status: |
Candidates employed for 16 hours or more. |
How to apply
- Contact the Twin Training team to register for an Open Day
- Attend the Open Day to meet the trainers and fully register for the course
- You can also apply for this course online
Partners
Twin is pleased to provide this training programme in association with our partners:
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