06/02/2019

You said, we did...

We are always seeking ways to improve. Customer feedback is one of the best methods of coming to an understanding of where we need to make changes. These are some of the things we've done in the last quarter in response to customer feedback. 

• You said: ‘More training is needed to support us into getting a job ‘

We did:  We have started delivering additional I.A.G and Employability sessions to support you in developing the necessary skill set and competencies needed before securing an employment opportunity. Our knowledgeable and supportive advisory team offers a good range of varied and practical activities to help you plan your next steps.

• You said: ‘ More information about employers expectations is needed ‘

We did: Our Employer engagement team is working more closely with Local and National employers to provide you with the most up to date information with regard to current and forthcoming vacancies.

We have also started delivering a series of screening sessions to informally evaluate your suitability for a variety of opportunities, thus, allowing you to have a more realistic perspective of employers’ expectations before being formally interviewed by the employer.

• You said: ‘ I need more one-to-one time with my advisor’

We did: We have allocated additional time slots for learners on our programmes to come and have more specialist one-to-one with those who need additional support with their applications,  job search, interview skills, CV & Cover letter and/or discuss opportunities currently available and plan next steps.

• You said; “We cannot afford appropriate clothing for interviews because we receive benefits”.

We did:  We have contacted and developed networks with 2 charities: Smart Works and Suited ‘n’ Booted.  Smart Works provide 2 free first-hand suits for unemployed women who have received confirmation of an interview.  They also conduct mock interviews. Suited ‘n’ Booted provide suits to unemployed men who have upcoming interviews.  We guarantee our learners appointments with either charity if they have confirmation of interview.

• You said: “There are not enough adequate mechanisms for me to provide feedback”.

We did: We have Provided a ‘Feedback & Suggestion’ Box at our delivery sites. You can also contact us online through our website to leave your suggestions and recommendations to help us improve our service delivery and standards. You will also have the opportunity throughout your programme /training to give us your feedback by completing one of our customer evaluation forms.

• You said: ‘’ We need refreshment facilities’’

We did: We have introduced tea and coffee facilities at our delivery sites.