Skills and Support
Skills and Support
Principles of Customer Service
Gain the knowledge to provide excellent customer service tasks in a variety of industries and job roles.
Every successful business wants a quality customer service team to help convert potential clients into well-established clients. But, to develop that long-lasting relationship, it is essential for customers to feel appreciated. Providing them with a service that feels sincere and genuine is the key to achieving this.
An understanding of the principles of customer service helps to give you a competitive edge against others.
Luckily, our Level 2 Certificate in Principles of Customer Service can offer you all of the insight you need to be more confident with working in a variety of customer service roles. This recognised qualification will help you strengthen your CV with the foundational skills you need to develop long-lasting relationships with customers.
£724 (full funding may be available)
This course will help you recognise and adapt your customer service policy to different business types. By learning about the different communication techniques, you will be able to identify the most appropriate method to deal with the various kinds of customers might encounter.
The course consists of three mandatory units and nine optional units - of which you only have to complete four. By having the freedom to choose the four optional units you wish to complete your certificates, you can tailor the course to your needs and learning outcomes. You can learn about different organisational structures or gain knowledge about online customer service systems and social media in business. This course is designed to give you the freedom to decide the best outcomes for your career.
All that is required is 200 hours of self-led study time – at a pace that is right for you.
Find out if you qualify for funding
All of our students will receive a registration code that will give you access to our online learning platform. Here you can access your course materials, lessons and resources. All assignments can be completed in your own time, and highly-qualified industry specialists will assess them.
Contact us to find out if you qualify for full funding.
The course comprises the following:
Unit 1: Principles of customer service and delivery
Unit 2: Understand customers
Unit 3: Understand employer organisations
Unit 4: Understand how to communicate with customers
Unit 5: Understand how to communicate with customers using the telephone
Unit 6: Understand how to handle customer information
Unit 7: Understand how to deliver customer service online
Unit 8: Understand how to resolve problems and deliver customer service to challenging customers
Unit 9: Understand how to handle objections, promote additional products or services and close sales
Unit 10: Understand how to develop customer relationships
Unit 11: Understand how to process sales orders and provide post-transaction customer service
Unit 12: Principles of equality and diversity in the workplace
Unit 13: Understand how to develop working relationships with colleagues
This course is the perfect starting point to further your career. You can build on your new skills with additional specialist qualifications: